DTVFILTER
DIGITAL CABLE FILTERS
FAQ

 

Frequently Asked Questions:

1. What is a Digital Cable Descambler/Filter?
The digital filter stops the frequency signal that communicates with the digital cable box.

2. How do I connect it?
The Digital Cable Descambler / Filter connects on the input side of the digital box where the incoming cable line is connected.

3. Is using the Digital Cable Descambler/Filter Legal?
Yes! The filter is to be used as a digital signal booster to enhance your digital cable. You must abide by your state, federal and local laws. It is against the law to receive channels without paying for them so you must call your cable company when you are going to watch a special order channel.

4. If I connect it, can I remove it?
Once the Digital Cable Descambler / Filter is connected it should not be removed unless the digital cable box is unplugged first.

5. Does the Digital Cable Descambler / Filter work on all digital cable boxes?
Not all, it works on most digital cable boxes that allow you to order PPV with your remote control. If you order PPV by calling a toll-free phone number the filter will not work or it may not work with your service provider or cable box.

6. Will it work in my city with my cable company?

Not all, it works on most digital cable boxes that allow you to order PPV with your remote control. If you order PPV by calling a toll-free phone number the filter will not work or it may not work with your service provider or cable box. It does not matter what city you live in or what cable company you have.

7. Do reset and installation instructions come with the filter?
Yes, we send them with all orders of our digital filters.

8. Does the box need to be reset before the filter will work?
It doesn't, but it is best to do so to see that you can before ordering too many movies.

9. Do I still have to order the pay per views?
Yes, you won't be able to tell the filter is even on there. Order your pay per view, then when your bill comes you'll see that you haven't been charged.

10. How, when, why do you ship?
We ship via United States Postal Service out of Columbus, OH. It will come directly to your mailbox! We ship the same day. This doesn't mean you will get it the same day. It just means we process your order fast. It usually takes 3-7 business days to arrive but can take up to 10 business days depending on your location.

11. Can I take the filter off after I've watched pay per views?
You will need to repeat the reset instructions that come with the filter before taking it off. If you don't reset it first, it could result in charges.

12. How do I know the memory is reset?
The box will temporarily forget the channel programming when it's reset.

13. Is there a money back guarantee On the digital filter & other products?
No, there is none on the digital filters due to many problems with customers using our product and other problems we no longer offer a money back guarantee. The purchase is as is. However on all other products including software we offer exchange for any defective product and we offer 3 month free support on all software purchases.

14. Can the cable company detect it?
The only way they can detect it is if you invite them into your house without taking it off first or if you don't follow the simple instructions.

15. Will it work on Satellite or normal cable?
Sorry but it will not. It's for digital cable only.

16.)  When will my order ship out? Within 2-4 business days

17.) If I email you when will you respond back to me?

We usually respond within 4-72 business hours Monday-Friday not including weekends or holidays.

18.) What State will my order ship from?

We ship from our warehouse in Columbus, OH.

19.) Do you accept checks and credit cards?

Yes we accept business checks(7-10 days to clear),personal checks(7-10 days to clear)certified checks 5-7 days to clear) money orders (4-7 days to clear),Mastercard,Visa,Discover,AMEX and business credit cards.

 

ANY questions please email support at info@dtvfilter.com.